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FAQ's

FREQUENTLY ASKED QUESTIONS

Our Fibre Optic packages are available to you wherever you are in Spain - so long as you have coverage available.
Check out our most asked questions below.

How do I check coverage in my area?

Very easily! Just fill out our Coverage Enquiry Form here with your full address and postcode and we will check for you. Alternately, if you're keen on Google Maps send us your co-ordinates.

How much information do I need to give?

If Fibre Optic is available to you, and you wish to buy one of the packages, all we need is your name, address, passport / NIE and your payment method (which we only take over the phone)

What does Symmetric Speed mean?

Symmetric Speed means you get the same speeds both for downloading and uploading. So if you chose our Yellow Package at €34.90 per month you will get 100MB download speed and 100MB upload speed.

Is there an installtion fee?

Yes, there is an installation fee of €70 (€85 for Blue & Green Packages) which includes a WiFi router.

Are calls included?

Yes, each package includes landline rental and free national calls to landlines and mobiles.

Can I change my package?

Yes you can - If you find you need more (or indeed less) speed for your internet package, just inform us before renewal which package you would like to switch to.

How do I check my bills?

Fibre Spain are green friendly! Every month you will receive your bill by email. We also keep copies of all bills if you misplace one.

How do I check my internet speed?

To check your package speed use an online services such as Speedtest.net. For the most accurate results connect your computer to the router with an ethernet cable.

How long will it take to get the system installed?

One we have all the information we need, we will contact you within 4 days to book you in with one of our technicians.

I have ADSL, can I switch to Fibre Optic?

If you already have ADSL you can switch to fibre - just contact us with your address details and if you can receive fibre in your area we'll send a technician out to change your connection and install a fibre optic WiFi router.

Check Fibre Optic Coverage